August 19, 2020 – The 3rd EPIC webinar of the European Patient Experience and Innovation Congress features acclaimed travel guru, Doug Lansky.
The European Patient experience and Innovation Congress, in its adaptation around the world pandemic, is organizing the third EPIC Webinar, “The Patient Journey & Innovation”.
Thanks to the organizers, Bagatin Clinic with collaborative international presenter Cleveland Clinic, co-organizers Global Clinic Rating and Stackpole & Associates Inc., partner Elda Pharm, technological partner CISCO and accreditation partner Temos, we can enjoy quality webinars every month.
We often look to other industries for clues to improve our own practices.
This is why the EPIC committee invited tourism expert Doug Lansky to provide some insight into customer service and how it can positively affect the patient experience. There’s perhaps no better source than the world’s top hotels, restaurants, and tours when it comes to highlighting great customer service.
Doug will not only explain how aspects of these services can be directly adopted by the healthcare industry but that it can actually be done on a minimal budget and positively impact patients’ health by reducing stress at key points along the patient journey.
Doug Lansky is a tourism development thought leader who advises destinations and tourism companies and hotel associations around the world – from Singapore to Aruba, Google Travel to Amadeus – on strategy, management, and visitor experience. He spotted a clear customer-service connection between tourism and healthcare and has found a way to transfer best-practice examples from hospitality to hospitals.
Doug has given acclaimed lectures at nearly 100 universities, spoken to a sold-out audience at National Geographic Headquarters, for the United Nations World’s Tourism Organization, as an after-dinner speaker at corporate events and at both public and industry travel/tourism conferences, at TEDx Stockholm and set the attendance record for keynote lectures at the 2012 and 2013 ITB Berlin conferences.
The webinar will be presented by one of the members of the EPIC committee, Irving Stackpole, the President of Stackpole & Associates, Inc., a marketing, research, training, and organizational development firm.
Founded in 1991, Stackpole & Associates applies scientific marketing principles to develop practical solutions to clients’ challenges. Using the most rigorous psychological and behavioral science research, Stackpole & Associates develops methods and designs that produce unimpeachable data yielding reliable, actionable recommendations.
Stackpole & Associates works collaboratively with clients to create innovative and practical solutions to the challenges facing organizations in rapidly changing markets, including health travel.